Contact Center Admin Training - Quick Lessons

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• Office Hours hosted by our GoTo Pros
• Step One: Introductions & Make a Plan
• Introduction
• GoTo Contact Center Getting Started Guide for Admins
• Step Two: Assign Skills & Build Queues
• Skills & Queue Settings
• Step Three: Dial Plan Strategy
• Dial Plan Strategy
• Step Four: Build Engagement Campaigns and Add Tags
• Campaigns, Chat, Tags, & More
• Step Five: Employ Admin Data Boards & Build Schedules
• Analytics & Scheduled Reports
• Step Six: Review the Supervisor Dashboard (Optional)
• The Supervisor Dashboard and Wallboards
• Step Seven: Know the Agent Experience (Optional)
• The GoTo Contact Agent Overview
• Add Integrations
• Provide Free Training for New Users - GoTo's Embark
• Contact Center Guide for Agents
• GoTo Integrations MarketPlace
• Advanced Functions and Extras
• Intelligent Call Routing (ICR) video
• Set Up Chat Assistant
• Chat Functionality
• Intelligent Call Routing
• Reports - Monitor Adoption and Optimize
• Materials & Feedback
• Provide Your Feedback on this Training
• GoTo Connect - Admin Training
• Contact Center Guide for Supervisors
• Wrap Up Quiz
• Wrap Up Quiz - Test Your Knowledge!